What documents bola003 accepts for identity verification
We accept government-issued identification in most formats: a national ID card, passport, driver's license, or work permit. The document must be current (not expired) and show your full legal name, date of birth, and signature where applicable. We do not accept temporary IDs, school certificates, or documents without a photo.
For Indonesian residents, your KTP (Kartu Tanda Penduduk) is the most common choice and processes in seconds. If you're using a passport, we ask that it remain valid for at least six months beyond the verification date. We scan both the front and back of any document, so ensure the image is well-lit, in focus, and captures the full document edges — blurred corners or shadows can delay the process.
Upload formats: JPG, PNG, PDF under 5 MB each
Mobile photos are acceptable if the image is clear and well-framed. We process files in under one minute in most cases — if a document is unclear, we'll email a request for resubmission.
The verification timeline and account status
After you upload your ID and confirm your phone number, your submission enters our verification queue. Most applicants receive approval within subject to verification. If our system needs clarification — a blurry image, a signature that doesn't match other records, or an unusually long name — we send an email outlining the issue and ask you to resubmit. The resubmission window is 7 days; after that, you can restart the process.
While pending verification, your account is active: you can browse tables, review game rules, and explore sportsbook odds (Liga 1, Piala AFF, and other markets). You cannot place bets or deposit funds until verification is complete. We update your account status in real time on the dashboard — you'll see "Pending", "Approved", or "Resubmission Required" without needing to refresh.
Verification is not a barrier to joining our tables; it's the foundation that ensures every player, dealer, and transaction is legitimate and secure.
How verification unlocks deposit channels and higher limits
Once verified, you gain access to all six of our deposit payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each channel carries its own minimum and daily maximum limits. For example, a first deposit via mobile banking may have a ceiling of our welcome offer; as your account history grows and your verification remains clean, we gradually raise these ceilings.
Bank transfers (local payment, online payment, e-wallet, mobile banking) often carry higher day-one limits than e-wallet channels, though this varies by your account age and verification tier. Verified accounts also qualify for our withdrawal flow without additional KYC steps — you can move funds from your account to any registered payment method at any time, subject only to platform hold windows (which depend on your game activity).
Deposit and withdrawal without friction
Verification removes the friction from your first and every subsequent transaction. Our payment partners process deposits in seconds; withdrawals clear to your account within 24 hours for e-wallets and 1-2 business days for bank transfers.
Should a withdrawal request encounter an issue — a mismatched account name, a technical delay on the bank side — our support team (available in Indonesian, English, Mandarin, and Vietnamese) investigates and resolves it without making you resubmit documents.
Account recovery and re-verification if needed
If you lose access to your account or need to update your registered phone number, verification helps expedite recovery. Our support team can confirm your identity using the documents already on file and reissue access credentials within one business day. This protects your account: if someone gains unauthorised access, they cannot withdraw funds or change your password without passing a re-verification step.
In rare cases — for example, if you've moved to a new jurisdiction or your ID has expired — we ask you to resubmit a new document. This is not a full re-verification; we process updates on the same timeline as initial submissions. Verified accounts also have priority access to our support queue, so resolution times are faster.
Why bola003 requires KYC and what it means for you
Verification is not a marketing requirement; it is a legal and operational necessity. Our platform operates within the regulatory framework applicable to our supported jurisdictions. Verification confirms that you are of legal age, that you are not self-excluded from gambling elsewhere, and that your account is not involved in fraud or money laundering. This protects you as much as it protects our dealers, sportsbook operations, and live-studio staff.
We do not share your data with third parties or use it for marketing purposes. Your ID and phone number remain encrypted on our secure servers and are accessed only by our compliance team when needed for account recovery or dispute resolution. We audit our data-handling processes quarterly and maintain compliance with Indonesia's data protection standards.
What verification enables
- Full access to all blackjack, roulette, baccarat, and Dragon Tiger tables
- Deposits and withdrawals to any registered payment method
- Priority support and account recovery without re-verification
Common delays
- Blurry or incomplete photos of ID (resubmit with better lighting)
- Name on ID does not match account profile (contact support to align them)
Support during verification — multilingual and responsive
Our support team is available 24/7 across Jakarta, Surabaya, Bandung, and Medan, with staff fluent in Indonesian, English, Mandarin, and Vietnamese. If your verification is delayed or you receive a resubmission request, you can contact us via live chat, email, or phone. Average response time for email is under 2 hours; live chat responds in minutes.
We understand that verification can feel like an extra step, especially if you're eager to join your first live-dealer table. Our goal is to make it as painless as possible: clear instructions, fast processing, and real humans available if you get stuck. Many players report that the entire process — from document upload to approval — takes less time than their first session at a roulette table.
